Monday, June 30, 2008

The Ring of Death

My dear husband is the proud owner of a XBOX 360. He has had it for sometime.....and dare I say he has cherished every moment with it. The other morning dh came downstairs early for a friendly rendezvous with said XBOX and he received the most unpleasant surprise.......The Ring of Death. Mortified doesn't come close to the expression on his face......devestated...nope uh uh it was worse. I guess you could call it mortifstated. He was quick to get on the phone and call XBOX to see if he could find a way to get this problem fixed. I took a deep breath for him because I have never had an easy fix with an 800 number before. Donte spoke to one of the best reps ever who said all he needed to do was send it back in......in the box that they would send him. No shipping, no postage costs for us...no sirree. They would not only fix it......if they couldn't fix it they would send him a new one!!! I was floored! Note to self....always let DH deal with these situations from now on. Well since last Thursday he has asked EVERY day "Has the box come yet?". Yes a little bit obsessive are we. Well today his pretty little box came in. I have dutifully placed said XBOX into the box with the padding and all the precautions, Sealed it, and placed the mailing label on it. Now I must gather the kids and go hunt out our nearest UPS facility so that in 3 to 6 weeks my husband can have his XBOX back. **sigh**

1 comment:

JW Moxie said...

That's good info to know. The kids' XBOX fried a few weeks back but we haven't done anything about it because they've been mostly transfixed by the Wii. Hopefully we'll have the same luck with calling customers' service.